Refund & Cancellation Policy

Last updated: 2026

This policy explains refunds and cancellations for Vurzok ("the Service"), operated by Zevoryn. It forms part of our Terms & Conditions.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on your first payment. If you are not satisfied with Vurzok, you may request a full refund of your first subscription payment within 7 days of that payment. Simply email us and we will process it.

2. Cancellation

• You can cancel your subscription at any time from your account or by contacting us.
• When you cancel, your plan remains active until the end of the current billing period and will not renew after that.
• We do not charge any cancellation fee.

3. Renewals After the First Payment

After the initial 7-day window, subscription payments for ongoing periods are generally non-refundable since the Service has already been made available for that period. You can cancel at any time to prevent future renewals.

4. How Refunds Are Processed

Approved refunds are made to your original payment method through Razorpay. Refunds are typically processed within 5–7 business days, though the exact time depends on your bank or card provider.

4A. Razorpay Transaction Fees

When your clients pay you through a Vurzok UPI payment link, Razorpay deducts a transaction fee (approximately 2%) at the time of payment. This fee is retained by Razorpay and does not reach Vurzok or your client. If you issue a refund to your client for such a payment, the fee already deducted by Razorpay is generally non-refundable, meaning the amount you receive back to refund may be less than the original payment. This is a Razorpay platform cost and is separate from Vurzok's own 7-day subscription refund guarantee described above.

5. Payments From Your Clients

Payments that your clients make to you through Vurzok's UPI links are between you and your client. Any refund of such a payment is handled by you directly with your client and is separate from your Vurzok subscription.

5A. Settlement Timing

When your client pays an invoice through a Vurzok payment link, the invoice is marked paid instantly. The funds themselves typically take 1–2 business days to settle into your bank account — this is standard timing for UPI and card payments across India under RBI regulations, and is not a delay caused by Vurzok.

6. How to Request a Refund

Email us at vurzokapp@gmail.com from your registered email address. We aim to respond within 2 business days.